《中国康复理论与实践》 ›› 2019, Vol. 25 ›› Issue (3): 357-362.doi: 10.3969/j.issn.1006-9771.2019.03.020

• 临床研究 • 上一篇    下一篇

早期康复介入对住院工伤患者期望和感知水平的影响

冯烨, 郭进, 王燕, 王惠芳, 翟华   

  1. 上海市养志康复医院(上海市阳光康复中心)工伤康复管理办公室,上海市 201619
  • 收稿日期:2018-05-16 修回日期:2018-08-01 出版日期:2019-03-25 发布日期:2019-04-02
  • 通讯作者: 翟华,E-mail: 1456041164@qq.com
  • 作者简介:冯烨(1985-),女,汉族,江苏无锡市人,博士,医院管理中级,主要研究方向:工伤康复管理。通讯作者:翟华(1971-),女,汉族,上海市人,副主任医师,硕士研究生导师。
  • 基金资助:
    上海市残疾人联合会科研基金项目(No. K2016033)

Effects of Early Rehabilitation on Expectation and Perception for Inpatients with Work Injury

FENG Ye, GUO Jing, WANG Yan, WANG Hui-fang, ZHAI Hua   

  1. Office of Industrial Injury Rehabilitation Management, Shanghai Yangzhi Rehabilitation Hospital Shanghai Sunshine Rehabilitation Center, Shanghai 201619, China
  • Received:2018-05-16 Revised:2018-08-01 Published:2019-03-25 Online:2019-04-02
  • Contact: ZHAI Hua, E-mail: 1456041164@qq.com
  • Supported by:
    Shanghai Federation of Disabled Persons Scientific Research Fund (No. K2016033)

摘要: 目的 了解康复早期介入和非早期介入工伤患者对康复服务的期望和感知状况。方法 2017年8月至2018年2月,运用改良ServQual量表对工伤康复早期介入和非早期介入患者350例进行问卷调查。结果 回收有效问卷347份。早期介入和非早期介入组期望值无显著性差异(t < 1.904, P > 0.05),两组对保证性和响应性维度的期望评价评分均较高,对可靠性的期望均较低。早期介入组的感知水平多高于非早期介入组(t > 1.981, P < 0.05),两组对有形性的感知评价均为最高,对移情性的感知均为最低。结论 康复早期介入对工伤患者的服务感知评价有一定提高。

关键词: 工伤, 早期康复, ServQual量表, 期望, 感知

Abstract: Objective To compare the expectation and perception of rehabilitation services for patients with work injury with or without early intervention. Methods From August, 2017 to February, 2018, 350 inpatients with work injury accepted early intervention and non-early intervention were investigated with the modified ServQual scale. Results There was no significant difference in the expectation between the inpatients accepted early intervention and non-early intervention (t < 1.904, P > 0.05). In both groups, expectation was the highest in assurance and responsiveness dimension, and the lowest in reliability dimension. The perception was higher in the early intervention group than in the non-early intervention group. In both groups, perception was the highest in tangibility, and the lowest in empathy. Conclusion Early intervention of rehabilitation may improve the perception of services.

Key words: work injury, early rehabilitation, ServQual scale, expectation, perception

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