Objective To compare the expectation and perception of rehabilitation services for patients with work injury with or without early intervention. Methods From August, 2017 to February, 2018, 350 inpatients with work injury accepted early intervention and non-early intervention were investigated with the modified ServQual scale. Results There was no significant difference in the expectation between the inpatients accepted early intervention and non-early intervention (t < 1.904, P > 0.05). In both groups, expectation was the highest in assurance and responsiveness dimension, and the lowest in reliability dimension. The perception was higher in the early intervention group than in the non-early intervention group. In both groups, perception was the highest in tangibility, and the lowest in empathy. Conclusion Early intervention of rehabilitation may improve the perception of services.
FENG Ye
,
GUO Jing
,
WANG Yan
,
WANG Hui-fang
,
ZHAI Hua
. Effects of Early Rehabilitation on Expectation and Perception for Inpatients with Work Injury[J]. Chinese Journal of Rehabilitation Theory and Practice, 2019
, 25(3)
: 357
-362
.
DOI: 10.3969/j.issn.1006-9771.2019.03.020
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